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Shipping and Returns

Shipping:

At L'Emporium Alchimique, we strive to ensure fast and reliable shipping for your orders while taking great care to protect your valuable items.

  • Shipping time: If the product is in stock, we ship your order within 2 business days after payment is received. For items requiring customization or production, an additional delay is necessary. Shipping is generally completed within 7 business days, depending on the complexity of the product.
  • Shipping methods: Packages are shipped via trusted carriers such as Swiss Post, UPS, or another private carrier, depending on the destination, nature, and size of your order. A tracking number will be provided once your package is shipped so that you can track its progress.
  • Packaging and protection: We pay particular attention to the packaging of your products to ensure optimal protection during transport. Each item is carefully packed to minimize the risk of damage during handling and shipping.
  • Delivery zones: We deliver internationally. However, some countries or regions may incur additional fees or longer delivery times depending on local customs procedures and regulations.

Returns and exchanges:

We want you to be fully satisfied with your purchases. If, however, an item does not meet your expectations, here are our return conditions:

  • Return conditions: You have 14 days from the receipt of your order to return an unused item in its original packaging. Return shipping costs are the responsibility of the buyer, except in the case of an error on our part (defective or incorrect product).
  • Customizations: Customized or made-to-order items cannot be returned or refunded unless they have a manufacturing defect.
  • Return procedure: To initiate a return, please contact us at the email address provided on our site to receive detailed instructions. Make sure the product is properly packed and protected before shipping it back.

Liability and customs:

As we are based in Switzerland, all our transactions are governed by Swiss law. Any customs fees, taxes, or import formalities are the responsibility of the buyer and vary according to the local regulations of the destination country.

Contact us:

If you have any questions about shipping, delivery, or returns, feel free to contact us. We are here to assist you every step of the way and ensure that your experience with L'Emporium Alchimique is as magical as our products.